업소명 및 지역: YONGE SERVICE COMPANY
업소 공식 연락처 : 647-970-7678
최소(시작) 시급 : 인터뷰시 협의
기타 조건 :
공항 인근 미시사가에 위치한 물류회사 Customer Service 에서 함께 일하실분 구인합니다.
영어소통이 가능하신분. 컴퓨터 업무 (Microsoft Excel, Word etc.) 에 익숙하신 분, 차가 있으시거나, 공항 근처까지 출퇴근 가능하신 분들 연락 부탁드립니다.
영문 이력서와 함께 연락 주시면 감사하겠습니다. [email protected]
Job description
Royal Sovereign is a leading manufacturer and distributor of office products, graphic lamination solutions and appliances headquartered in Rockleigh New Jersey. With its broad range of products, Royal Sovereign provides products for home and office in more than 100 countries. For more information see www.royalsovereign.ca.
Job Description | Responsibilities will include, but are not limited to:
- Responding and dispatching incoming customer calls
- Diagnose end user problems using systematic listening and probing approach by supporting a specified line of products using defined problem solving methodology
- Researches problem/case history using computerized system for relevant repair or product information
- Validates existing product warranty dates and status with callers
- Logs call records and assigns call types
- Escalates calls to support group via warm transfer for problem resolution in matters of greater complexity
- Is required to remain current on new developments and changes through ongoing circular, e-mail, manual review; attends training updates as required by industry certifications or company/ client requirement
- Communicate with resellers via email and fax to issue return authorizations, ensure receipt of returned goods, and maintain organized records of all transactions including issuing Customer Return Authorization Numbers
- Issue a Credit Memo based on issued RA or SR (Service Request) number
- Issue a Credit Memo related to Rebate Programs of customers
- Conducts limited suggestive selling of client service and support products
- Create monthly product/service reports via excel spreadsheets with basic formulae
- Exercise judgment in using guidelines established in policies and procedures to make decisions on service issues, such as replacement orders, servicing requests and authorizing return
Required Skills and Qualification
- Excel & Outlook skills
- Bilingual language, English & French, is preferred.
- Excellent communication is asset
Working Hours: 8:30 am to 5:30·pm,·8 hour excluding 1 hour lunch
Job Type: Full-time